Returns Policy

1. Shipping Rates & Delivery Time

You can return most unopened and unused items within 14 days of receiving your order.

You are responsible for return shipping costs unless we have made a mistake.

Returned items will be inspected once returned.

We will issue a refund within 3 days of approving your return.

2. Eligibility for Returns

Items must be in their original condition, unopened, and unused with packaging intact.

3. How to return an item

We will provide you with instructions on how to return the item.

Ship the item back to us using a trackable shipping service with shipping insurance (recommended).

4. Lost or Damaged Items

If your package is lost or arrives damaged, please contact us within 3 days of receiving the package. We will work with you and our carriers to resolve the issue and ensure a satisfactory resolution.

5. Order Cancellation

You can cancel your order before it ships at a free fee.

5. Changes to Return Policy

We may update our return policy at any time. Changes will be reflected on this page.

If you have any questions about our return policy, please contact us at Admin@Deckstar.co.uk.