Shipping and Payment Policy

Thank you for shopping with us! We strive to get your order to you as quickly and safely as possible. Please read our shipping policy for details on how we handle your orders.

1. Shipping Rates & Delivery Time

We offer standard and expedited shipping options for all domestic orders within the United Kingdom. Shipping rates are calculated at checkout based on your location and the size of your order.

2. Packaging

All items are carefully packaged to ensure safe delivery. Cards and collectibles are securely wrapped to avoid damage during transit. For higher-value items, we may include extra protective packaging.

3. Shipping Delays

While we make every effort to fulfill orders promptly, shipping times may be affected by unforeseen circumstances, such as weather delays, holidays, or issues with our carriers. We appreciate your patience and understanding.

4. Lost or Damaged Items

If your package is lost or arrives damaged, please contact us within 3 days of receiving the package. We will work with you and our carriers to resolve the issue and ensure a satisfactory resolution.

Payment Policy

We accept a variety of secure payment methods to make your shopping experience easy and safe. Please read below for more information on our payment process.

1. Payment Authorization

All payments are processed securely via trusted payment gateways. Your payment will be authorized at checkout and processed once the order is confirmed.If your payment fails or is declined, you will be notified, and the order will not be completed until a valid payment method is provided.

2. Sales Tax

Sales tax will be applied based on your shipping address as required by law. The tax amount will be displayed at checkout before finalizing the payment.

3. Order Cancellation

If you wish to cancel or modify your order, please contact us as soon as possible. Once the order has been processed or shipped, we may not be able to make changes. Please check your order confirmation carefully before completing your purchase.

4. Payment Security

We take the security of your personal and payment information seriously. Our website is secured with SSL encryption, and we adhere to industry-standard security protocols to protect your data.

Additional Information

Refunds & Returns: Please see our Refund & Returns policy for information regarding returns, exchanges, and refunds.

Customer Support: If you have any questions or concerns about your order or payment, please don’t hesitate to contact our customer service team at Admin@Deckstar.co.uk. We are here to assist you!